Money Back Policy

At Ayzex, we are committed to ensuring customer satisfaction with every purchase. Our Money Back Guarantee provides buyers with a secure and reliable shopping experience. If you receive a defective, incorrect, or misprinted product, we offer a straightforward refund process.

Eligibility for Money Back Guarantee

A refund is applicable under the following conditions:

  • The received product is damaged or defective.

  • The item received is not what was ordered (wrong product, size, or design).

  • The product has a manufacturing defect or misprint.

Refund Request Process

  1. Timeframe – Buyers must report any issues within 48 hours after receiving the product. If the complaint is raised after 48 hours, no refund will be processed.

  2. Contact Support – To initiate a refund, buyers must contact us at refund@ayzex.com with the following details:

    • Order ID

    • Clear images of the received product

    • Description of the issue

  3. Evaluation & Approval – Our team will review the request and respond promptly. If the refund request is valid, we will proceed with processing the refund.

Refund Processing

  • Once the refund request is approved, the refund will be issued to the original payment method within 5-7 business days.

  • Buyers must return the product to receive a refund.

  • If a buyer requests both a refund and to keep the product, the refund will not be processed.

Non-Refundable Cases

  • If the refund request is made after 48 hours of receiving the product.

  • If the buyer has changed their mind after purchase.

  • If the product has been used or altered.

Final Decision

Ayzex holds the right to approve or deny any refund request based on our policy. Our goal is to ensure fair resolution for both buyers and our platform.

For further queries, contact us at refund@ayzex.com.